Refund Policy

Cardinal Stationery Mart
Last Updated: [25-11-2025] to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Refund

You may request a refund or replacement under the following conditions:

• Product received is damaged, defective, or incorrect

• Product is missing items or parts

• Product quality does not match the description

To be eligible for a refund:

• The product must be unused and in its original packaging

• All tags, labels, and invoices must be intact

• Refund request must be raised within 3 days of delivery

2. Non-Refundable Items

The following items are not eligible for refund:

• Used or damaged items caused by customer mishandling

• Customized or personalized stationery items

• Clearance or discounted products

• Gift cards or vouchers

• Items without original invoice

3. Refund Process

To initiate a refund, please contact us with:

• Order ID

• Reason for return

• Clear photos of the product (if damaged/incorrect)

Send details to:
📧 Email: cardinalstationery@gmail.com
📞 Phone: +91 86184 10815

Once your request is approved, we will guide you on the return procedure.

4. Refund Timeline

• After receiving and inspecting the returned product, the refund will be processed within 5–7 working days.

• Refunds will be credited to the original mode of payment.

• In case of Cash on Delivery, refund will be sent via bank transfer or digital wallet.

5. Shipping Charges

• Shipping charges are non-refundable unless the refund is due to our error (damaged or wrong product).

• Return shipping costs will be borne by the customer unless stated otherwise.

6. Exchange Policy

Exchanges are allowed only for:

• Damaged products

• Incorrect items delivered

Exchange requests must be made within 3 days of delivery.

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order.

• Once the order is dispatched, cancellation requests will not be accepted.

8. Right to Refuse Refund

Cardinal Stationery Mart reserves the right to refuse any refund request if:

• The product does not meet our return conditions

• The return period has expired

• Evidence of misuse or tampering is found

9. Contact Information

For refunds, queries or complaints, contact:

Cardinal Stationery Mart
3-7(6) Kavoor Complex, Airport Road, Kavoor Junction,
Mangalore, Karnataka – India
📧 Email: cardinalstationery@gmail.com
📞 Phone: +91 86184 10815